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Privacy Policy – 1xbet Apps Malaysia Personal Data Protection

Your privacy is our priority. Find out exactly what information we collect, how it is used, and your rights as a 1xbet apps player in Malaysia.

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1xbet Apps Privacy Policy Summary

Six key facts about how we manage personal data for Malaysian players

Data Stored Securely
All personal data of 1xbet apps members is stored on servers protected by 256-bit SSL encryption. No unauthorised third party can access your information.
Not Sold to Third Parties
1xbet apps never sells, rents, or discloses members' personal data to any third party for marketing purposes without your explicit consent.
You Control Your Data
As a 1xbet apps member, you have the right to access, correct, or request the deletion of your personal data at any time by contacting our team.
Malaysia PDPA Compliance
The 1xbet apps Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We handle your data in accordance with the data protection standards set out under Malaysian law.
Financial Data Protected
Your transaction details processed via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian e-wallets are handled through a secure payment gateway. 1xbet apps does not store your full bank card number.
Marketing Communications Opt-Out
You can opt out of marketing communications from 1xbet apps at any time through your account settings or by contacting our customer support team.
Contents
Updated: 1 Jan 2026

1xbet Apps Full Privacy Policy

Effective: 1 January 2026 v2.4

This Privacy Policy describes how 1xbet apps collects, uses, stores, and protects your personal information when you use our platform on the 1xbetapps.biz website and related mobile apps. We take your privacy seriously and are committed to handling your data with full accountability and transparency.

This document has been written specifically for Malaysian players and complies with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. By using the 1xbet apps platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

1

Introduction & Scope of This Privacy Policy

1xbet apps (operating via 1xbetapps.biz) is an online betting and casino platform serving players in Malaysia. We understand that personal data is sensitive, and you have the right to know exactly how it is handled when you entrust it to us.

This Privacy Policy applies to all information collected through:

  • 1xbetapps.biz website
  • 1xbet apps mobile app for Android and iOS
  • Any electronic communication between you and 1xbet apps (email, live chat)
  • The account registration process, deposits, withdrawals, and use of platform services

This policy does not apply to third-party websites or services that may link to or from the 1xbet apps platform.

Data Controller: For the purposes of this Privacy Policy and Malaysia's PDPA, 1xbet apps acts as the personal data controller, responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with applicable data protection legislation.
2

Types of Personal Data Collected

1xbet apps collects the following categories of personal data from its members:

Data Category Sample Information Requirement
Identity Information Full name, MyKad/passport number, date of birth, gender Required
Contact Information Malaysian phone number, email address, residential address Required
Account Information Username, password (stored in hashed form), login history Required
Financial Data Deposit/withdrawal history, registered payment methods (e-wallet, FPX), bank account number (partial) Required
Platform Usage Data Betting history, game preferences, session records, device type Automatic
Technical Data IP address, web browser type, operating system, cookie data Automatic
Communications Live chat conversation records, emails sent to 1xbet apps, user feedback If applicable
Note: 1xbet apps does not collect or store full credit/debit card numbers. All payment processing is handled through payment gateways that are PCI DSS compliant. For deposits made via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, transactions are processed directly through the respective e-wallet or banking platform.
3

How We Collect Your Personal Data

1xbet apps collects your personal data through the following methods:

  • Account Registration: When you register a new account with 1xbet apps, you provide basic information such as your name, phone number, and email address directly.
  • Identity Verification (KYC): When you undergo the identity verification process, you will be required to upload a copy of an identification document such as your Malaysian MyKad.
  • Financial Transactions: Data related to deposits and withdrawals is collected automatically when you make a transaction using a supported Malaysian payment method.
  • Platform Usage: Usage data — such as the games you play, session duration, and settings preferences — is collected automatically while you use the 1xbet apps platform.
  • Communications: When you contact the 1xbet apps customer support team via live chat or email, records of those conversations are retained for quality assurance and complaints resolution purposes.
  • Cookies & Tracking Technologies: As described in Section 7, 1xbet apps uses cookies and similar technologies to collect technical data about your use of the platform.

We only collect data that is strictly necessary for the stated purposes. This data minimisation principle is central to 1xbet apps' commitment to member privacy.

4

How We Use Your Personal Data

1xbet apps uses the personal data collected for the following purposes:

  • Account Management: To create and manage your account, process your registration, and verify your identity.
  • Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and handling your withdrawal requests.
  • Service Delivery: Enabling you to access and use all games and features on the 1xbet apps platform, including slots, baccarat, live casino, Sports Betting, badminton, and e-sports.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, account abuse, money laundering, and other security threats against the 1xbet apps platform and its members.
  • Legal Compliance: To fulfil applicable legal and regulatory obligations, including KYC and anti-money laundering (AML) requirements.
  • Service Improvement: To analyse usage patterns and improve platform features, technical performance, and the overall 1xbet apps user experience.
  • Service Communications: Sends important notifications relating to your account, transactions, amendments to terms, and security-related information.
  • Marketing (with consent): With your consent, to send you information about 1xbet apps promotions, bonuses, and the latest offers relevant to your interests.
  • Customer Support: Handles inquiries, complaints, and support requests you submit to the 1xbet apps team.
Legal Basis for Processing: 1xbet apps processes your personal data on the basis of: (a) the performance of a service contract between you and us; (b) legal obligations; (c) our legitimate interests in operating the business securely; and (d) your consent for marketing purposes.
5

Data Sharing & Disclosure to Third Parties

1xbet apps does not sell your personal data. We only share data under the following limited and controlled circumstances:

  • Payment Service Providers: Payment gateways and Malaysian e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) receive only the information strictly necessary to process your transaction. They are bound by strict confidentiality agreements.
  • Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, and SA Gaming receive only the minimum technical data required to run your gaming session. They do not receive directly identifiable personal information.
  • Legal Authorities: 1xbet apps may disclose data to Malaysian authorities (such as SPRM, PDRM) when required by law, court order, or official investigation.
  • Identity Verification Services: Third-party KYC service providers used to verify your identity documents are bound by strict data processing agreements and receive only the information necessary for verification purposes.
  • Technical Services: Cloud and technical infrastructure providers that help operate the 1xbet apps platform may process your data solely for technical operational purposes.

All third parties we work with are required to sign data processing agreements ensuring they handle your information to a data protection standard equivalent to or exceeding that of 1xbet apps itself.

Important: 1xbet apps never sells, rents, or discloses member data lists to advertisers, third-party marketing companies, or any other entity for external marketing purposes without your explicit consent.
6

Data Retention & Security Measures

The security of your personal data is a core technical priority at 1xbet apps. The security measures we have in place include:

  • 256-bit SSL Encryption: All communications between your device and 1xbet apps servers are protected with industry-standard TLS/SSL encryption.
  • Data Encryption at Rest: Personal data stored in the 1xbet apps database is encrypted using robust encryption algorithms.
  • Access Controls: Only 1xbet apps staff with a legitimate business need may access member personal data, and all such access is logged and monitored.
  • Two-Factor Authentication (2FA): 1xbet apps internal systems use 2FA for staff access to systems containing user data.
  • 24/7 Security Monitoring: Our intrusion detection system continuously monitors for unusual activity around the clock.
  • Regular Security Audits: 1xbet apps conducts regular penetration testing and security audits by independent third parties to identify and address potential vulnerabilities.

Data Retention Period: 1xbet apps retains your personal data for as long as your account remains active and for a minimum of 7 years following account closure, in order to meet legal and regulatory requirements relating to anti-money laundering and financial reporting. Data that is no longer needed will be securely deleted or anonymised.

Data Breach Notification: In the event of a data security breach that may affect your personal data, 1xbet apps will notify you via your registered email and in-app notification within a reasonable timeframe after the breach is detected, in accordance with Malaysia's PDPA reporting requirements.
7

Cookies, Tracking Technologies & Analytics

The 1xbet apps platform uses cookies and similar technologies to enhance your experience. The following types of cookies are in use:

Cookie Type Purpose Status
Essential Cookies Maintains your login session, platform security, and core functionality such as the betting slip and language preferences Required
Functional Cookies Saving your preferences such as interface language, region, and display settings you have chosen on 1xbet apps Required
Analytics Cookies Helps 1xbet apps understand how players use the platform in order to improve features and performance (aggregated data with no personal identification). Options
Performance Cookies Identifies the most frequently visited pages and technical issues to help 1xbet apps optimise platform speed and reliability Options

You can manage cookie settings through your web browser. Keep in mind that disabling essential cookies may affect core functions of the 1xbet apps platform, including the ability to log in to your account.

Third-Party Cookies: Analytics and game providers that partner with 1xbet apps may set their own cookies to enable gameplay and collect aggregated usage statistics. All such third-party cookies are governed by the respective provider's privacy policy.
8

Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the 1xbet apps Privacy Policy, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you. This request can be made through the account settings section or by contacting the 1xbet apps team directly.
  • Right to Rectification: If the personal data held by 1xbet apps is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly through your account profile settings.
  • Right to Withdraw Consent: You may withdraw consent for the use of your personal data for marketing purposes at any time, without affecting your eligibility to continue using the 1xbet apps platform.
  • Right to Object: You may object to the processing of your personal data for specific purposes, subject to applicable legal and platform operational requirements.
  • Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. However, this right is subject to limitations where a legal obligation to retain data exists (for example, financial records kept for AML audit purposes).
  • Right to Lodge a Complaint: If you believe that 1xbet apps has processed your personal data incorrectly, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

To submit any of the privacy rights requests outlined above, please contact the 1xbet apps privacy team by email at privacy@1xbetapps.biz or via in-app live chat. We will process your request within 14 business days.

9

Protection of Children's Data

The 1xbet apps platform is a service intended for individuals aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without appropriate consent, we will:

  • Immediately closing the account in question.
  • Deleting all personal data belonging to that individual from our systems within a reasonable timeframe.
  • Forfeit all associated funds in accordance with the 1xbet apps underage account policy.
If you become aware that someone under the age of 18 has registered an account on 1xbet apps, please notify us immediately via email at support@1xbetapps.biz or through live chat so we can take the appropriate action.
10

Links to Other Websites

The 1xbet apps platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the 1xbet apps platform itself and does not cover the privacy practices of any other websites you may access through those links.

1xbet apps is not responsible for the privacy policies, content, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit. This includes Malaysian e-wallet provider websites such as Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow, each of which has its own privacy policy governing how your payment transaction data is handled.

11

Amendments to This Privacy Policy

1xbet apps reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or business practices. When we make material amendments:

  • The "Updated" date at the top of this document will be revised accordingly.
  • You will be notified via your 1xbet apps in-app notification or registered email at least 14 days before the amendments take effect for material changes.
  • Your continued use of the 1xbet apps platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy page periodically. Previous versions of the Privacy Policy are available upon request by contacting the 1xbet apps privacy team.

12

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 1xbet apps handles your personal data, please contact us via:

  • Privacy Email: privacy@1xbetapps.biz (for inquiries specifically relating to personal data and PDPA)
  • General Support Email: support@1xbetapps.biz
  • Live Chat: Via the 1xbet apps app, available 24 hours a day, 7 days a week

Our privacy team will respond to all privacy-related enquiries within 14 business days. For more complex issues requiring in-depth investigation, we will keep you informed of any extended timeframe if necessary.

Malaysia's Department of Personal Data Protection: If you are not satisfied with how 1xbet apps has handled your privacy complaint, you have the right to submit a complaint to Malaysia's Department of Personal Data Protection (JPDP). We will cooperate fully with any investigation conducted by the relevant regulatory authority.

Your Privacy Rights at 1xbet Apps

Six concrete protections we guarantee for every Malaysian member

👁️
Right to Data Access
Request a copy of all personal data 1xbet apps holds about you. We will provide a full report within 14 business days of receiving your request.
✏️
Right to Rectification
If your data on 1xbet apps is inaccurate, you have the right to request an immediate correction. Basic information can be updated directly through your account profile settings.
🗑️
Right to Data Erasure
Under certain circumstances, you may request the deletion of your personal data from 1xbet apps systems, subject to applicable legal retention requirements.
🚫
Right to Withdraw Consent
Withdraw your consent for marketing at any time through your 1xbet apps account notification settings, with no impact on your core services.
📋
Right to Know the Purpose
You have the right to know exactly what your data is being used for. 1xbet apps openly outlines every processing purpose in this Privacy Policy.
⚖️
Right to Lodge a Formal Complaint
If you are not satisfied, you have the right to lodge a formal complaint with the Department of Personal Data Protection (JPDP) Malaysia. 1xbet apps will cooperate fully with any such investigation.

How 1xbet Apps Protects Your Data

The technical and organisational measures we take to safeguard your information

End-to-End 256-bit SSL Encryption
All data transmitted between your device and 1xbet apps servers — including login credentials, deposit transactions via Touch 'n Go or FPX, and game data — is protected with the same 256-bit SSL encryption used by major banking institutions in Malaysia.
Strict Internal Access Controls
Not all 1xbet apps staff have access to your personal data. Member data access is restricted on a need-to-know basis, and every access instance is automatically logged for internal monitoring and auditing.
Two-Factor Authentication for Account Security
1xbet apps offers two-factor authentication (2FA) for member accounts as an added layer of protection. Even if someone knows your password, they will still need a verification code sent to your Malaysian phone number to log in.
24/7 Security Threat Monitoring
The 1xbet apps anomaly detection system monitors platform activity continuously, 24 hours a day, to identify unauthorised access attempts, suspicious transaction patterns, and other security threats that may compromise member data or funds.
Regular Independent Security Audits
1xbet apps engages independent cybersecurity firms to conduct regular penetration testing and security audits. Findings from these audits are used to continuously strengthen the platform's security measures.
PCI DSS Compliant Payment Processing
All financial transactions on 1xbet apps are processed through payment gateways compliant with the PCI DSS (Payment Card Industry Data Security Standard). This ensures your financial information — whether via GrabPay, Boost, ShopeePay, or Maybank2u — is handled to the highest industry security standards.

1xbet Apps Privacy FAQ

1xbet apps only discloses personal data to Malaysian authorities when legally required to do so — for example, pursuant to a court order, warrant, or official request from a law enforcement agency in the course of a legitimate investigation. We do not voluntarily disclose data to any authority without a clear legal basis. Where permitted by law, we will notify you of any disclosure request prior to complying with it.

Yes, you can opt out of marketing communications from 1xbet apps at any time. Simply log in to your account, go to Settings > Notifications, and disable the marketing communications option. You can also reach our team via live chat or email at support@1xbetapps.biz to request removal from our marketing list. We will process your request within 5 business days. Withdrawing your marketing consent does not affect your ability to continue using the 1xbet apps platform or to receive essential service communications related to your account.

When you close your 1xbet apps account, we will immediately stop using your data for marketing and product recommendation purposes. However, in accordance with Malaysian legal requirements on anti-money laundering (AML) and financial regulations, 1xbet apps is required to retain financial records and member identity information for a minimum of 7 years following account closure. After this mandatory retention period, your data will be securely deleted or anonymised in accordance with our data deletion procedures.

Yes. When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX on 1xbet apps, the transaction is processed directly through the respective provider's secure payment gateway — not through 1xbet apps systems directly. This means 1xbet apps does not store your full e-wallet account credentials. We only retain transaction records (amount, date, time, reference number) required for financial record-keeping. This data is encrypted and accessible only to authorised personnel for customer support and legal compliance purposes.

To request a copy of your personal data (also known as a data subject access request), please email privacy@1xbetapps.biz with the subject line "Data Access Request – [Your Username]". Include your account number and a brief proof of identity (such as your registered account number and phone number) for verification purposes. We will deliver your data report in a readable format within 14 business days. The report will cover all categories of personal data we hold in relation to your 1xbet apps account, including account information, transaction history, and relevant communication records.

Your Privacy Protected. Play with Peace of Mind at 1xbet Apps.

Over 620,000 Malaysian players have trusted 1xbet apps with their data. Register today and enjoy a safe, fair, and protected betting experience — on a platform that genuinely puts your privacy first.

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Related Policy Documents for 1xbet Apps
Terms & Conditions
Platform terms of use
Responsible Gaming
Responsible gambling guide
Frequently Asked Questions
Answers to common questions
Responsible Gambling

The 1xbet apps platform is for entertainment purposes only. Set a spending limit before you play, do not chase losses, and take regular breaks. This platform is for users aged 18 and above only. For further guidance, visit Responsible Gaming us.

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